Refund Policy

At Velantrova (“we,” “our,” or “us”), we are committed to providing high-quality automotive repair and maintenance services. This Refund Policy explains the terms under which clients may be eligible for refunds or service adjustments, ensuring transparency and fairness for all our customers.

1. Scope

This Refund Policy applies to all services provided by Velantrova, including:

  • Car repairs
  • Maintenance services (oil changes, tire replacement, brake service, etc.)
  • Diagnostic services
  • Any bundled service packages offered by Velantrova

Refunds or adjustments for third-party products or services (e.g., parts supplied by manufacturers) may be subject to the supplier’s policies.

2. Eligibility for Refunds

Refunds or service adjustments may be issued under the following circumstances:

  • Service Not Performed: If a service was paid for but not completed as scheduled.
  • Incorrect or Incomplete Service: If a service was performed but did not meet the agreed specifications or standards.
  • Double Payment: If a client was accidentally charged twice for the same service.
  • Cancellations: For prepaid services canceled at least 24 hours before the scheduled appointment.

3. Non-Refundable Services

The following are generally non-refundable:

  • Services completed successfully and as agreed
  • Parts purchased and installed that are not defective
  • Services canceled less than 24 hours before the appointment (except in exceptional circumstances)

4. Refund Process

To request a refund, clients must:

  1. Contact Velantrova via phone (+1 302-441-4710) or email ([email protected]) within 7 days of service completion.
  2. Provide relevant details including:
    • Invoice number or proof of payment
    • Description of the service in question
    • Reason for the refund request
  3. Velantrova will review the request and respond within 3–5 business days.

If approved, refunds will be issued using the original payment method unless otherwise agreed.

5. Service Adjustments

In some cases, instead of a monetary refund, Velantrova may:

  • Offer a free re-service or repair to correct the issue
  • Provide a credit for future services equivalent to the amount paid

Clients will be notified of the available options and may choose the preferred resolution.

6. Disputes

  • Any disputes regarding refunds or service adjustments should be communicated to Velantrova promptly.
  • We strive to resolve all issues amicably and in accordance with local consumer protection laws.
  • In case of unresolved disputes, clients may seek assistance through the appropriate legal channels in Richmond, VA.

7. Policy Updates

Velantrova may update this Refund Policy from time to time to reflect changes in services, business practices, or legal requirements. Updated policies will be posted on this page with the revised Effective Date.

8. Contact Us

For questions or to request a refund, please contact:

Velantrova
3105 Chatham Rd, Richmond, VA 23227, United States
Phone: +1 302-441-4710
Email: [email protected]

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